Terms of booking

1. About these terms

These terms apply when you search for and book accommodation through BAJ (“we”, “us”), operated by BAJ Technologies Limited, a New Zealand company. The rate details and cancellation terms shown before you pay also form part of your booking, and appear again on your voucher.

2. Who provides your stay

BAJ is a booking platform. Your accommodation is provided by the property you book (“the property”), which is responsible for the room, its facilities and its house rules. We send your booking details to the property so it can host you.

3. Prices and payment

• Prices are shown in the currency of the rate. Each rate says whether taxes are included.
• The total for your stay is shown before you pay and on your voucher. Extra charges for guests beyond a rate’s included occupancy are added to that total before you pay.
• When you choose a room we hold it for a short time while you pay. If payment is not completed before the hold expires, the room is released and you are not charged.
• Your booking is confirmed only when payment succeeds and you receive a confirmation code.
• Card and wallet payments are processed by our payment providers. We do not see or store your full card details.
• The property may charge you directly for extras you use during your stay, such as meals not included in your rate, or for damage.

4. Rooms, guests and children

When you book, you tell us how many adults will stay in each room and the age of each child. Room choices and prices depend on this, so please make sure it is accurate.

• Each property sets its own child policy, shown on its page. Older children may be charged the adult rate.
• Infants may stay free, but they still count toward a room’s maximum number of guests.
• The property may refuse guests who are not included in your booking, or charge for them.

5. Cancellations and refunds

Each rate has its own cancellation terms, shown before you book and on your voucher.

• Refundable rates can be cancelled free of charge until the deadline shown, in the property’s local time. After that, the late cancellation fee shown for your rate applies and the rest is refunded.
• Non-refundable rates cannot be refunded, except where the law requires.
• Bookings cannot be cancelled online once the property’s check-in time on your arrival day has passed. If you do not arrive, you are charged the full amount.
• You can cancel from your voucher. Refunds go back to the original payment method. Banks can take 5–10 business days to show a refund.

6. Changing a booking

You can change your dates, rooms or guests from your voucher while your booking can still be cancelled free of charge. Until your stay starts you can also move to another room type or rate at the same property.

• Changes depend on availability and on the property’s rules for the new dates.
• Nights you have already booked keep their price. Nights you add are charged at the price on the day you make the change. You see the new total before you confirm.
• If you move to another room type or rate, every night is charged at the price on the day you make the change, and that rate’s cancellation terms apply from then on. A non-refundable rate cannot be changed again.
• Your cancellation deadline moves with your new arrival date.
• If the changed stay costs more than you paid online, you pay the difference at the property. If it costs less, BAJ refunds the difference to your original payment method.
• Non-refundable rates cannot be changed. After the free cancellation deadline, ask the property; it can change the booking for you if it agrees.
• You can correct the lead guest’s name, email address or phone number from your voucher until your stay ends, on any rate. We tell the property, and the previous email address if it changes.

7. Your stay

• Bring photo ID that matches the name on the booking.
• Check-in and check-out times are set by the property and shown on its page and your voucher.
• Please follow the property’s house rules.

8. If something goes wrong

If there is a problem with your booking or the property cannot provide your stay, contact us at support@baj.co.nz and tell the property straight away, so we can try to put it right.

9. Your rights under New Zealand law

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other law that cannot be excluded. If you book for the purposes of a business, the Consumer Guarantees Act does not apply, to the extent the law allows.

To the extent the law allows, we are not responsible for the acts or omissions of the property, or for indirect losses.

10. Your personal information

We handle your personal information as described in our privacy policy.

11. Contact and governing law

Questions or complaints: support@baj.co.nz. These terms are governed by New Zealand law, and New Zealand courts have jurisdiction.

We may update these terms. The version that applies to your booking is the one shown when you booked.