BAJ lists eligible day tours, private sightseeing, multi-day itineraries, group experiences and activities offered by participating tourism suppliers. Availability and included services differ by tour.

Open the tour listing, choose the available date or option, and review the itinerary, inclusions, exclusions, pickup and cancellation terms. Complete the booking process shown for that particular experience.

No. BAJ operates as a travel marketplace. Some experiences are supplied by independent tour operators or activity providers. The responsible supplier or booking provider should be identifiable from the listing or booking confirmation.

Choose a private option where offered or contact the relevant supplier about a custom itinerary. Confirm group size, vehicle, activity tickets, start time and any changes to the total price.

Yes. Different products or options may include different dates, meeting places, ticket inclusions and pickup arrangements. Review the specific option selected before paying.

International visitors can browse BAJ's available tours and follow the booking process offered for the selected experience. Check that your dates, passenger information, confirmation and payment method are accepted before making travel plans. Some products are completed on an external supplier website.

Check the booking result and the confirmation or voucher provided by the relevant booking service. A submitted enquiry or request may not be a confirmed tour if supplier approval is still pending.

Only when the selected listing specifically says they are included. For example, cruise tickets, wildlife experiences, meals or entry fees may be separate from sightseeing transport. Read the inclusions and exclusions carefully.

The tour listing and your confirmation should identify the meeting point or pickup arrangements. Follow the supplier’s instructions and arrive before the stated departure time.

Contact the operator immediately using the booking contact details. Late arrivals and no-shows can affect your entitlement to join or receive a refund under the disclosed tour conditions.

Check the specific listing for footwear, weather protection, food, ID or activity-specific requirements. Weather in alpine and coastal destinations can change quickly, so follow the operator’s safety advice.

Yes, eligible travellers may request a separate taxi, transfer or longer-distance journey through BAJ transport services. Transport-only bookings do not automatically include attraction tickets, tour guides or other tour components.

Changes depend on supplier capacity and the booking conditions. Contact the responsible booking provider before the activity date, and wait for confirmation that the change has been accepted.

The applicable tour cancellation conditions and New Zealand consumer rights determine whether a full, partial or no refund is due. Check the deadline and any non-refundable components disclosed before booking.

An operator may need to reschedule, modify or cancel a trip for safety reasons. The available remedy depends on the circumstances, what can still be provided and the applicable booking terms and law.

Contact the supplier using your confirmation to understand the change. Where a material purchased service cannot be provided, the appropriate remedy depends on the booking and relevant consumer rights.

Some tours may be offered through referral partnerships. When you choose an external booking link, the supplier or other authorised website completes the booking under the conditions shown there.

Contact the company that issued the booking confirmation for reservation changes, payment and refunds. BAJ can investigate an incorrect or broken referral link, but it may not control the external transaction.

Depending on availability, BAJ can also help travellers request eligible local, airport or long-distance transport. A separate transport booking is not included with a tour unless explicitly stated.