Yes, you can request eligible airport pickup or drop-off transport through BAJ in supported locations. Choose the appropriate trip and vehicle option and wait for the required confirmation before treating it as booked.

BAJ is developing and supporting services in those regions, subject to local drivers, airport operating rules and actual booking availability. Check your requested pickup location and the availability returned for your journey.

Meeting points depend on the airport, operator and vehicle type. Use the confirmed booking instructions and any driver communication for the correct pickup area. Commercial vehicles may be required to use designated airport pickup zones.

Notify the driver or provider as soon as practical using the contact options in your booking. Changes, extended waiting and rescheduling depend on availability and the terms disclosed for your particular transfer.

Airport access fees, parking, tolls or waiting costs may apply to some trips. Check the fare breakdown and relevant terms before confirming, rather than assuming every charge is included in an initial estimate.

Check the terminal and designated pickup area in your booking instructions, then contact your driver through the available channel. If the issue continues, send BAJ Support your booking reference, airport and pickup time.

Do not assume that BAJ automatically monitors airline flight status for every booking. Provide your flight number when requested and tell the driver or booking contact promptly if your flight is delayed or changed. An individual driver may check flight updates, but that is not a guarantee of automatic tracking.

Ask for the required child restraint before confirming the trip and check that the operator can supply a suitable, legally compliant seat for the child. Child seats are not automatically included in all vehicles. Do not travel without the appropriate restraint arrangements.

Waiting arrangements depend on the confirmed booking, driver availability and airport pickup rules. Some commercial pickup areas do not permit waiting. Additional waiting, parking or airport charges may apply if clearly disclosed and lawful; agree on a meeting process with the driver.

Airport transfers booked for an individual passenger or group are generally private unless the selected booking expressly states a shared arrangement. Check the booking description before confirming; do not assume a shuttle-style shared service is included.

Drivers may assist with ordinary luggage where it is safe and practicable to do so. If you need special lifting assistance, have oversized equipment or require an accessible vehicle, describe your needs before booking rather than assuming assistance is included.

Some BAJ transport partners regularly serve New Zealand airports, but familiarity and airport access arrangements vary. Follow the meeting instructions provided for the confirmed trip and ask your driver to clarify the terminal or authorised pickup point if needed. A driver must follow the relevant airport's rules.

BAJ supports advance requests for eligible services. Select the desired pickup date and time, enter the journey details and check for the booking confirmation status.

No. Submitting an advance request is not the same as a driver accepting it. Treat the service as confirmed only after BAJ shows the required acceptance or confirmed status.

You may request an early-morning pickup where the service is available. Book with adequate lead time and verify acceptance before relying on that transport for a flight.

A changed time or pickup location may require driver or operator approval. Review whether the modification was accepted and whether an additional amount applies before assuming the original booking has changed.

Use the booking communication options to request an update. Keep your booking reference and contact BAJ Support if a confirmed service does not proceed as arranged.

Use the advance-booking dates and times available in the BAJ app for the selected service. Making a request earlier may give an operator more opportunity to respond, but it does not reserve a vehicle until the booking is accepted and confirmed.

The request may remain pending or expire under the applicable booking workflow. Check for an explicit confirmation and driver details. If no driver has accepted, consider another vehicle category, pickup time or alternative transport; do not assume the trip is guaranteed.

Before confirmation, use the available editing options. After a driver accepts, contact the driver or booking support to agree on changes. Extra distance, waiting or additional stops can affect the price and availability.

Drivers aim to follow an accepted pickup time, but early arrival cannot be guaranteed. Traffic, road conditions, prior trips and airport access can affect the timing. Check your booking status and contact the driver if timing is critical.

You can use the available cancellation process for a scheduled booking. A request that has not yet been accepted may be treated differently from a confirmed booking. Cancellation fees or other lawful charges depend on the conditions disclosed for that booking and any costs already incurred. See BAJ's Cancellation & Refund Policy for details.

Outstation Travel is BAJ’s option for eligible longer-distance trips, typically between towns, cities or tourism destinations rather than ordinary local point-to-point journeys.

You can request eligible longer journeys through BAJ, including travel between supported cities and regions. An operator must be available and accept the requested itinerary before the trip is confirmed.

Return journeys and waiting arrangements depend on the provider and booking options. Include both legs, stops, the return time and any waiting requirements when requesting a quote or confirmation.

Stops may be possible by agreement. Specify your intended itinerary in advance and confirm how additional driving and waiting time affect the price.

Not necessarily. Fare arrangements depend on the service, vehicle and the applicable operator pricing terms. Before confirmation, review whether the trip has an agreed price, meter-based charge or additional costs such as waiting, tolls and airport access fees.

Yes, where a suitable Maxi Taxi is offered. Check passenger capacity and the number and size of suitcases. Larger groups may need more than one vehicle.

Accessible transport may be available through operators with suitable vehicles and equipment. State the passenger and wheelchair requirements in advance and confirm suitability with the provider.

Choose a larger suitable vehicle or discuss additional luggage capacity with the operator. Do not assume that the advertised passenger capacity includes room for the same number of large suitcases.

Larger passenger vehicles may be available through eligible BAJ operators. Tell the provider the number of travellers, luggage quantity and any mobility needs. Seating capacity depends on the particular vehicle and includes legal passenger limits; a requested category is not a vehicle guarantee.

You can submit a booking request for eligible times, including early-morning or late-night travel. Availability depends on active drivers and acceptance, so confirm the trip rather than relying on the time selected in the request.