BAJ Ride Bidding is a transport-booking option where a passenger suggests a fare for an eligible trip. Available drivers may accept that amount or propose a counteroffer. The passenger reviews the offers and chooses whether to confirm a suitable trip.

Open the BAJ Rider App, enter the pickup and drop-off locations, and choose Ride Bidding when the option is offered. Enter a suggested fare and submit the request. The fare is an offer, not a confirmed booking or a guarantee of driver availability.

Yes. Where multiple eligible drivers are available, several may respond to the same request. You can compare the available offers and the displayed booking details before accepting one.

Yes. A driver can propose an alternative fare rather than accepting the initial passenger offer. You can accept the offer you prefer or decide not to proceed.

You may try another amount or submit a new request. A lower proposed price does not guarantee a driver will accept, especially for long trips, peak periods or areas with limited vehicle availability.

Ride Bidding and scheduled transport are separate booking functions. Use the options actually shown in the app for the selected journey. Do not assume that a future booking can be negotiated through the instant Ride Bidding workflow.

Ride Bidding journeys are generally booked for the passenger or group requesting the trip. Do not assume that unrelated passengers will share your vehicle. A shared-ride option would need to be clearly identified in the booking details if it becomes available.

BAJ records trip information associated with platform bookings, such as the requested pickup, destination, booking status and completed trip details. Where supported, you can review your ride history in the app. Recording a trip does not mean that BAJ guarantees continuous live tracking or monitoring of every journey.

Driver responses depend on the number of active drivers, your pickup location, the time of day and your proposed fare. Some operators work late at night or early in the morning, but BAJ does not guarantee a driver response within a set number of minutes or round-the-clock availability in every area.

An available driver can review the trip information shown in the Driver App, such as pickup and destination, distance, expected travel time and proposed fare. The driver can accept, decline or make a counteroffer where that function is offered. A driver does not have to accept every request.

BAJ does not guarantee a fixed price for negotiated Ride Bidding. The passenger suggests a price, and participating drivers may consider trip distance, expected driving time, traffic, location, demand and their operating costs before accepting or counteroffering. The passenger should review the agreed fare and disclosed fees before confirming.

Enter your journey in the BAJ Rider App, choose an eligible taxi category such as Comfort where available, and review the booking conditions. The trip is confirmed once the required driver acceptance and confirmation steps are completed.

Ride Bidding allows a passenger and eligible driver to agree on an offered fare. Taxi bookings use the fare arrangement applicable to the selected licensed taxi service. Always review the fare or meter information shown for your specific booking.

Taxi fares depend on the selected booking and applicable operator pricing arrangement. Some taxi journeys may be metered while others have an agreed booking price. Check the booking display and any clearly disclosed additional charges.

Submitting a request does not automatically reserve a driver. Confirmation occurs when a driver or operator accepts and the app shows the booking as confirmed. Check the displayed status rather than relying only on having submitted the form.

Additional stops or destination changes depend on the options offered for your booking. Agree material changes and any revised fare with the relevant provider before continuing the journey.

Where more than one driver offer is available, review the offers and any vehicle, driver rating or arrival details displayed in the BAJ Rider App. Select an eligible offer to proceed; the exact comparison options depend on the booking service and app version.

No. Ride Bidding lets customers suggest a fare, but a lower offer is not necessarily accepted. Compare the total accepted price, trip conditions and any disclosed fees with your other travel options. BAJ does not guarantee the lowest fare.

You can enter a hotel, home or business as the pickup location when it is accessible and permitted. The driver may request a suitable meeting point where stopping restrictions, private-property access or parking rules apply.

Eligible drivers and transport operators may accept private transport requests for business travel, sightseeing, single journeys or longer bookings. These arrangements depend on the service offered, vehicle availability and the price or conditions agreed with the provider. A point-to-point taxi booking is not automatically an all-day guided tour.

Depending on the location and participating providers, categories may include BAJ standard rideshare, Comfort taxi, BAJXL, Maxi Taxi and wheelchair-accessible vehicles. Vehicle availability and passenger capacity are not identical in every city.

Choose an available larger-vehicle option such as BAJXL or Maxi Taxi and check its stated seat capacity. Also consider luggage space: a vehicle that seats a group may not fit all oversized bags.

Where an appropriate vehicle is offered, select the accessible option and provide the relevant access requirements. Confirm wheelchair dimensions, passenger needs and equipment suitability with the service provider before travel.

Drivers and vehicles must meet the New Zealand passenger-transport rules relevant to the service provided. Requirements can include a passenger endorsement, a transport service licence arrangement, vehicle inspection and commercial insurance. Specific requirements differ between ordinary small-passenger vehicles, taxis and larger vehicles.

Yes, provided the luggage fits safely within the selected vehicle. Check passenger and luggage space before accepting a trip, especially for airport transfers, wheelchairs, prams or oversized equipment. A larger category may be needed.

A Ride Bidding request can ordinarily be withdrawn without a booking cancellation charge before an offer is accepted and a binding trip is formed, unless otherwise disclosed. Once confirmed, the applicable cancellation terms may allow a charge.

Check the status in your BAJ booking and request another available driver if necessary. For an unsuccessful confirmed service or payment concern, use the support process and retain the trip reference.

Open the completed booking in your BAJ trip history and use the available receipt or invoice option. For a missing or incorrect record, use BAJ Support and include the booking reference.

Passenger ratings and post-trip feedback may be available for completed BAJ bookings. Drivers may also be able to submit passenger feedback if that feature is enabled for their account. Use the options shown in your current app; not every feedback type is necessarily visible to both parties.

BAJ connects passengers with independent drivers and transport businesses. Eligible drivers may use other platforms, subject to their own agreements, and can accept or decline BAJ requests under the applicable service rules. A request is not confirmed until accepted.