Tourism, Hotel & Business Partners

BAJ HELP CENTRE · NEW ZEALAND

Find out how New Zealand tourism businesses, activity providers, accommodation partners and other eligible suppliers can work with BAJ. Direct booking, referral listing and dispatch capabilities depend on the current supplier agreement and enabled features.

Joining as a BAJ Supplier

Who can apply to become a BAJ business supplier?

Eligible tour businesses, activity operators, hotels, motels, other accommodation providers and selected travel-service businesses may enquire about BAJ marketplace participation.

How do I register as a tour or activity supplier?

Use the official BAJ supplier registration route and provide legal business details, authorised contact information, service descriptions and any required verification records. Approval is required before publishing services.

Can my business list several tours or activities?

Yes, supported tourism accounts can manage multiple eligible products or options. Each listing should contain its own accurate dates, capacity, itinerary, pickup information, inclusions and cancellation conditions.

What documents might BAJ request from a tourism supplier?

Depending on the service, BAJ may ask for ownership information, relevant licences, insurance, business details and evidence that the supplier can safely and lawfully deliver the advertised experience.

Does registration guarantee my tour will be published?

No. BAJ may review suitability, listing quality, legal requirements and other marketplace conditions before approving a supplier or individual experience.

Can an international travel agent enquire about BAJ tours and ground transport?

BAJ welcomes genuine commercial enquiries about New Zealand tours, private sightseeing, airport transfers and passenger transport coordination. Trade rates, supplier access and booking arrangements must be agreed with BAJ or the relevant service provider; an enquiry does not itself create a confirmed booking.

Tour Bookings and Dispatch

Can a BAJ tour supplier manage its bookings on desktop?

BAJ’s supplier model provides an approved portal for relevant listing and booking functions. The available tools depend on the supplier’s account and enabled features.

Can tourism suppliers dispatch rides using BAJ?

Yes. Authorised tour suppliers have a Trip Operator Network option to dispatch transport jobs from their app or desktop supplier panel to eligible drivers. This is separate from merely listing an experience for sale.

Can I dispatch a transfer related to a tour booking?

Yes, an eligible supplier can use the network for transport components such as airport pickups, hotel transfers or private sightseeing journeys. Include the correct trip details and check confirmation by an eligible driver.

Can I use my own drivers as well as network drivers?

Suppliers may use approved in-house arrangements or eligible BAJ network drivers where the account supports those workflows. The business remains responsible for providing accurate instructions and meeting the applicable supplier agreement.

How do I learn the detailed dispatch process?

Open BAJ Trip Operator Network Help for the difference between posting a trip, sending a dispatch, receiving driver offers and managing network booking responsibility.

Can a tour supplier both sell experiences and dispatch transfers from the supplier platform?

BAJ's tourism supplier workflow can include listing tours as well as dispatching eligible passenger-transport jobs from the app or desktop panel through the Trip Operator Network. Permissions and available menus depend on the approved supplier account. Each transport assignment requires a suitable authorised driver and the applicable terms.

Hotels and Accommodation

Can hotels list rooms or properties directly with BAJ?

BAJ is developing direct accommodation listing and management capabilities for eligible New Zealand properties. The features available at launch will depend on the approved property and integration route.

Can a hotel keep bookings on its own official website?

BAJ is exploring referral-only listings that direct visitors to an approved property’s official booking website. Where a booking is completed externally, that business handles its reservation and payment.

Will BAJ support iCal availability feeds?

BAJ is exploring iCal and other inventory tools for suitable properties. iCal commonly synchronises blocked dates periodically and is not a substitute for instant multi-room rate and inventory management.

Can my hotel be featured beside tours in the same region?

BAJ plans location-relevant accommodation recommendations on appropriate tour and destination pages. Inclusion can depend on relevance and listing quality; no Google ranking or guaranteed number of referrals is promised.

Supplier Commercial Terms and Referrals

Does BAJ charge suppliers a commission?

Commission, referral or supplier-side charges depend on the product category and the particular commercial arrangement. Confirm the rate, payment responsibilities and cancellation conditions before accepting the agreement.

Can I list my business and send customers to my own website?

For approved referral partnerships, BAJ may publish suitable business information and a link to the supplier’s official website. Referral tracking and any applicable commercial arrangement must be separately agreed.

Who is responsible for customer refunds on an external booking?

The external website or provider that completed the transaction ordinarily administers the reservation under its conditions, subject to applicable rights. BAJ should identify an external referral clearly before the visitor leaves.

Does a BAJ listing guarantee SEO backlinks or top Google placement?

No. An approved listing can create opportunities for relevant visibility on BAJ, but neither backlinks, referral numbers, Google rankings nor AI recommendation placement are guaranteed.

How do I update the business profile and listing details?

Use the available supplier panel tools or the official supplier-support process. Keep prices, availability, facilities, licences and operating information accurate.

Need assistance with a particular booking? Use the support option shown in your BAJ app or the official BAJ website, and have your booking reference ready.

BAJ Technologies Limited · New Zealand · Updated October 2026