Apply through the official BAJ Driver App or driver registration flow, provide the requested identification, vehicle and business details, and complete the approval process before taking platform trips.

Yes. Eligible licensed taxi drivers can apply to receive BAJ trips, subject to the taxi service category, required commercial documents and current platform approval.

Yes, if the vehicle and operating arrangements meet the applicable New Zealand passenger transport requirements and BAJ onboarding conditions.

Depending on your service, BAJ may require your NZ driver licence, P endorsement, suitable TSL arrangements, vehicle registration, Certificate of Fitness, commercial insurance and other supporting documents.

Yes. Missing, expired, unreadable or unverified documents may delay approval. Registration alone does not create a right to receive bookings or operate under an unsuitable licence arrangement.

A Transport Service Licence or an authorised operator arrangement may be required to provide regulated passenger services in New Zealand. The relevant licence and operating rules depend on the service and vehicle.

A required expired document can restrict the eligible trips you can accept until the information is renewed and approved. Maintain current insurance, inspections, driver endorsement and licence information.

No. BAJ distinguishes service categories. A licensed taxi should be assigned only to an eligible taxi or comfort-level category, while the standard Ride Bidding category has its own rules.

Yes, subject to applicable vehicle, passenger capacity, licence, safety, inspection and equipment rules. You must be approved for the relevant vehicle service before accepting those journeys.

BAJ drivers and taxi operators are generally independent businesses. They may use other lawful booking channels subject to their contracts, licensing and ability to complete each confirmed booking reliably. BAJ trip requests still need to be accepted and managed under BAJ rules.

Eligible drivers receive ride or network requests through the BAJ Driver App based on booking type, location, vehicle eligibility, account status and other operational criteria.

You can review the information and available response options before accepting an eligible request. Follow the acceptance, cancellation and service obligations in your driver agreement.

Yes, for eligible Ride Bidding requests. You can propose a different price; the trip is confirmed only when the appropriate offer and acceptance process is complete.

Yes, eligible drivers may receive jobs shared or dispatched through BAJ’s Trip Operator Network. The booking must match driver permissions, service type and the network’s acceptance process.

Check your app connection, account approval, document validity, vehicle category, wallet or applicable account requirements. Contact driver support with the affected booking or error details if the issue remains.

Where passenger-feedback functionality is available in the Driver App, an eligible driver may record feedback about a completed trip. Any safety or misconduct concern should also be reported through the appropriate BAJ support channel. Do not assume every driver account has a public passenger rating feature.

The wallet supports applicable platform balances and charging or eligibility functions. Drivers should keep their account in the condition required to receive bookings and review the current driver agreement for fee rules.

The payment flow depends on the trip. Cash or authorised EFTPOS may be paid to the driver directly; card bookings processed through BAJ are subject to the applicable settlement arrangement.

BAJ may apply agreed commissions and relevant charges according to the booking role, service and current agreement. Trip Operator Network posting and accepting roles may have different commercial calculations, so check the transaction breakdown.

Drivers should provide accurate GST registration information when requested. New Zealand marketplace rules may affect how GST and other amounts appear in platform reports; drivers remain responsible for their wider tax obligations.

Use the BAJ Driver App’s available trip history, earnings and transaction sections. Report mismatches with booking references rather than relying on estimates.

A driver carries out passenger journeys. A Trip Operator creates or coordinates bookings and can share or dispatch work to eligible drivers. One business may carry out both roles if approved.

Yes, authorised tourism suppliers can use BAJ’s Trip Operator Network dispatch workflow from the supported app and desktop panel. The receiving driver must be eligible and follow the applicable acceptance process.

Read the separate BAJ Trip Operator Network Help category for posting jobs, dispatching from a supplier panel, driver responses, customer responsibility and network payments.